Refund and Returns Policy

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Refund and Returns Policy

Refund and Returns Policy

Return services may be delayed as a result of COVID-19 safety measures.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return full price items for a refund within 45 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page
  • 开箱物品

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • Upgraded shipping charges (expedited, express, room of choice, etc.)

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.And we provide free exchange service.

Return Shipping Fee:

You need to bear the freight incurred when returning the goods.

To start a return, visit Refund Request Form.

Refund Options

Your payment will be refunded according to the original payment method.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

Canceling Returns

Already filled out the return form but changed your mind? Don’t worry! You can always cancel.You can contact us to cancel.E-mail:service@diy-showercurtains.com

Exchanges

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.

  • Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. Your payment will be refunded according to the original payment method.
  • After the return: Follow the same steps as a regular return. Once you receive your refund, use your paypal to place a new order.

Return shipping costs still apply for all exchanges.

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